Case Study 1
Tracking Shipments as They Happen and Making It Easier to See Where They Are With Cloud-Based TMS (Transportation Management Systems) (Operations & Visibility)
Challenge
Traditional logistics companies use manual tracking systems that lack visibility into shipment locations and statuses. Companies cannot give customers immediate updates on shipments, know when there may be delays or find cost effective delivery routes.
Solution
One solution is for logistics firms to employ transport management systems which operate in the cloud. These platforms bring together information from many sources such as vehicle GPS trackers, warehouse management systems and carrier networks. Real time dashboards show detailed data about each consignment; where it is right now, when it will arrive and if anything might delay it along the way. TMS also supports proactive communication with clients around shipment status as well managing exceptions caused by unforeseen events.
Benefits
Visibility into shipments through tracking them online currently with more information on what’s happening.
Customer service can be improved by being proactive and honest about deliveries.
Better routes leading to higher efficiency due to fact-based insights provided by data about deliveries.
Reducing late deliveries through dealing with issues before they happen so that everything goes smoothly